Total Quality management for Your Organisation
What is TQM
TQM is defined as both philosophy and a set of guiding principles that represent the foundation of continuously improving organisation.
It is the application of quantitative methods and human resources to improve all the process within the organisation and exceed customer needs now and in the future.
TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers.
What are the benefits of TQM
Delivers stronger, higher quality products to customers
Results in lower company-wide costs
Minimizes waste throughout the entire production and sale process
Enables a company to become more adaptable
Create a Continuous Improvement Culture
Encourage Employee Recognition and Empower Employees
How to implement TQM
Train Top management on TQM principles
Assess the current management systems
Determines the core values & principles
Develop a TQM master plan
identify and prioritise customer needs.
Determine the critical processes
Create process improvement teams
Provide planning, training resources in the team.
Integrate improvement in daily management
Standardize the improvements
Evaluate progress against the plan and adjust
Provide constant employee awareness and feedback
Application of TQM
It is used to streamline supply chain management, improve customer service, and ensure that employees are trained. The focus is to improve the quality of an organization's outputs, including goods and services, through the continual improvement of internal practices.
Where can TQM be applied
Food & Beverage
Design & Development
Quality Tools Applicable to TQM
Total Quality Management (TQM) is a management approach aimed at improving the quality of an organization's products, services, and processes. There are several quality tools that can be used to implement TQM in an organization. Here are some of the most common ones:
1. Check sheets: A check sheet is a simple tool used to record data in a structured manner. It helps to identify patterns and trends in the data, which can be used to make improvements.
2. Pareto charts: A Pareto chart is a graphical tool used to prioritize problems or issues based on their frequency or impact. It helps to identify the most significant issues that need to be addressed first.
3. Cause-and-effect diagrams: A cause-and-effect diagram, also known as a fishbone diagram or Ishikawa diagram, is a tool used to identify the root causes of a problem. It helps to determine the factors that contribute to the problem and develop solutions to address them.
4. Histograms: A histogram is a graphical representation of data that shows the distribution of values in a dataset. It helps to identify patterns and trends in the data and can be used to make improvements.
5. Control charts: A control chart is a statistical tool used to monitor a process over time. It helps to identify when a process is out of control and needs to be adjusted to maintain quality.
6. Scatter plots: A scatter plot is a graphical tool used to identify the relationship between two variables. It helps to identify correlations between variables and can be used to make improvements.
7. Flowcharts: A flowchart is a graphical tool used to document a process. It helps to identify inefficiencies and bottlenecks in the process and can be used to develop solutions to address them.
8. Statistical process control (SPC): SPC is a statistical method used to monitor and control a process. It helps to identify when a process is out of control and needs to be adjusted to maintain quality.
SQI’s Offerings For TQM
SQI would like to extend its Thanks to Mr Wong CK for his contribution to this article.