What is TQM
TQM is defined as both philosophy and a set of guiding principles that represent the foundation of continuously improving organisation.
It is the application of quantitative methods and human resources to improve all the process within the organisation and exceed customer needs now and in the future.
TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers.
What are the benefits of TQM
Delivers stronger, higher quality products to customers
Results in lower company-wide costs
Minimizes waste throughout the entire production and sale process
Enables a company to become more adaptable
Create a Continuous Improvement Culture
Encourage Employee Recognition and Empower Employees